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Chatbot widget in TOPdesk

Introduction:

It is possible to integrate the chat widget into TOPdesk using the Chatbot from our Bot module. In this support article, we will guide you step by step on where to begin.

Please note! Our Livechat from the Engage module does not work in conjunction with TOPdesk; only the Chatbot from our Bots module is compatible with TOPdesk.

Step-by-step guide:

  • Step 1: Firstly, you must have built a Chatbot with our Bots module and it must be deployed. You will need the GUID since the Customer ID in TOPdesk is the GUID of your Chatbot script.
TOPdesk Bots
Customer ID GUID
  • Step 2: You can find the GUID in the script code of your Chatbot. Below is an example of a script, and you can locate the GUID within the quotation marks.

<script id="obi-bots-launcher" src="https://cloudstatic.obi4wan.com/ngbots/obi-launcher.bundle.js"></script> <script>OBI.bots("xxxxx-860d-xxxx-9402-xxxxx2e14");</script>

  • Step 3: Add the GUID to the OBI4wan configuration > Customer ID in TOPdesk. A widget will now appear on your TOPdesk homepage.