Introduction:

It is now possible for the Bot to receive attachments as part of the chatbot flow. When you use this functionality, it is useful to know which file types are recognized and how best to end the dialog.

 

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General information about the feature:

The Bot may request to receive an attachment but, DO NOT guarantee that the attachment shows the expected result in case of imaging or quality. 

We recommend that the end of the Bot conversation ends up with a handover to a live agent to process the attachment. The attachment will not be visible in the session analyses of the Bot platform, but will be parsed to the live agent session.

 

Channel	Compatibility	Action
Whatsapp		Attachment is recognised
Webchat		Attachment is ignored
Twitter		Attachment is ignored
Facebook		Attachment is ignored

 

This feature allows you to process the following types of documents:

File types	Compatibility
PNG	Bot recognises the $IMAGE$ intent
JPG	Bot recognises the $IMAGE$ intent
HEIC	Bot recognises the $IMAGE$ intent
PDF	Bot responds with 'No Response'
CSV	Bot responds with 'No Response'
Giphy	Does not recognise the media input. Bot does not respond
Video	Does not recognise the media input. Bot does not respond

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How to use the functionality?

Receiving attachments in OBI Bots is a Beta Feature. This functionality is not enabled by default and available upon request. Please contact your account manager to discuss options.

After activating the functionality, the set-up can begin:

• Step 1: Create a new intent, give an easy name to recognise that it will be your attachment collecting intent.
• Step 2: Add the following utterance as example of the intent: $IMAGE$
• Step 3: Open your dialogs, select the dialog from which you want to receive an attachment.
• Step 4: Add a user turn
• Step 5: Select the intent to receive the attachment
• Step 6: Finalize your dialog. Make sure a handover to an agent is initiated!

In the analyze section, the incoming attachment will be recognised with the tag $IMAGE$.