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Turn types

 

Introduction:

Just like in a real conversation, chatbots and chatbot users take turns talking to each other. When it is the user's turn, the bot remains silent and vice versa. A turn in a chatbot conversation is called a "turn." In this article, we explain to you the different types of turns.

 

What does a chatbot look like in OBI Bots:

In OBI Bots, you build your chatbot by building dialogs. Each dialog consists of a number of turns.

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Turn types:

OBI works with six types of turns:

  • User turns contain intents and utterances. These are typically the turns where the user asks a question or provides information to the bot.
  • Bot turns contain replies, questions and confirmations. They contain anything the bot can say or ask, but also some of the chatbot navigation, like buttons, slots and user prompts.
  • Knowledge base turns insert some or all of the knowledge base questions into your bot. 
  • Dialog turns help you organise your bot content into separate dialog building blocks. 
  • Action turn let you integrate external actions into your bot, like e-mail and API calls or allow you to set conditions for the bot.
  • No.response turn are a special type of turn that lets your chatbot handle situations where your user's utterance didn't match an intent. These turns are automatically created by OBI bots.