Search the Help Center
  1. Spotler Engage
  2. Aigent
  3. Dialogs

Articles in this section

See more

Creating a clarification flow

 

Inleiding: 

When your user doesn't seem to be able to get their question across,  you can help them by giving them a limited set of options to choose from.  Buttons are a great way to guide your users back on track. In this article, we explain how to create a clarification flow.

 

How to create a clarification flow

Here's what a clarification flow for pizza toppings can look like in OBI Bots:

image2.png

  1. The happy flow, where the user's topic request is recognised. 
  2. If the intent isn't matched, the user is directed to no.response. 
  3. There, you can let the bot reprompt with a message like "Sorry, we don't seem to have your choice available, please choose an option from our menu."
  4. From the reprompt, create buttons for each choice.
  5. Confirm the user's choice, and continue with your regular bot flow.