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Confirmation question

 

Introduction:

A confirmation question is a yes-no question. The question is asked by the chatbot and followed by two answer buttons: yes and no. In this article, we explain how to add a confirmation question to your chatbot.

 

Creating a confirmation question (yes/no)

Confirmation questions have two buttons: Yes and No. Use them for explicit confirmation and to help guide users through your chatbot.

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To create a confirmation question:

  1. Go to Turn editor > Bot turn and select Type of response > Confirmatin question (yes/no).
  2. Enter your question text.
  3. Click Save

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OBI Bots has created two user turns: one with the value 'Yes', and one for 'No'. These will show as buttons in your chatbot. You can now continue building your flow for each answer.