In the left menu, go to Build > Dialogs to open the Dialogs overview. From here, select the Main Dialog. You have now opened your first Dialog in the Dialog Editor. We’ve already created some flows for you!
Different elements:
Let's have a closer look at the elements that you'll work with.
User start:
The starting point for your chatbot. From here, you can add questions and answers to your bot. In the dialog editor, we call those turns.
Turn:
Just like in real conversation, chatbots and chatbot users take turns to talk to each other. When it’s the user’s turn, the bot stays quiet and the other way round. In the dialog editor, user turns are green and chatbot turns are blue.
Dialog:
A number of turns together form a dialog. In the chatbot in our example, there are two dialogs: one for greeting, and one for a client that really wants to speak to a customer representative.
Conversation design tip:
'Welcome' and 'Speak to an agent' are important dialogs in a chatbot. After all, a bot needs somewhere to start :-) And while a chatbot is really good at answering straightforward questions, when a customer is upset, there's nothing better than human contact.
Click on the links below to get more out of OBI Bots:
- Exercise 1: Hello World!