Open Question

 

Introduction:

The Open Question botturn is a special kind of question that you can use for your chatbot. Like the normal Question it provides an opportunity to ask something from the user of the chat. The difference is that here the chatbot will not look at intents that are connected directly to this question. Instead the chatbot will look at all dialogs that have an intent startpoint. And if the chatbot can't match an intent, it will not go to a no.response turn like in the Question turn, but it will go to the dialog named "Fallback intent dialog".

 

Next to just an open response field, it is also possible to provide buttons as suggestions for the user. These buttons can be linked directly to a different dialog.

 


Create an Open Question:

To create an Open Question:

  1. Go to Turn editor > Bot turn and select Type of response > Open Question.
  2. Enter your question text.
  3. Leave the suggestions field empty
  4. Click Save.
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In the chatbot flow, after the Open Question, the chatbot will now look at the dialogs with intent startpoint.

 


Adding suggestions:

If you want to give the user some buttons next to providing an open text input, you can use suggestions on your Open Question. From the Open Question suggestion you can then select which specific dialog needs to be triggered for that button.

Steps to create suggestions:

  1. Either select your current "Open Question", or create a new one via Turn editor > Bot turn and select Type of response > Open Question.
  2. Make sure there is a question text
  3. In the Type the suggestion here field, you can type the text that should be visible for the suggestion. Press enter to add.
  4. A dropdown menu appears. Use this dropdown menu to select the dialog that you want to connect to the suggestion button.
  5. Add as menu buttons as you like. The order that you add the buttons is also the order in which they will appear in the chat.
  6. Click save
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