In the all streams screen, the following options are available:
- Creating a new stream
- Filtering streams
- Searching streams
- Sortering streams
- Adjusting streams
- Adjust order of streams
- Responding to message in a stream
Creating a new stream
To create a new Webcare stream, move your mouse to a collapsed panel on the right side of your screen. The panel unfolds and to create the stream click on the plus sign. A new stream immediately appears on the screen and the option to set a title + select an existing or new search query. Within Webcare, create a new webcare stream by clicking on the plus on the right side of your screen.
A new stream appears on the left side of the screen and in the stream settings you set the name of the stream, the color of the stream, and the search query(s). Here you can choose the existing searches or add a new search. You also need to set the message display.
Want to know more? Read the article: How to create a new stream?
Filtering streams
In the upper left corner of the stream header, next to the stream title, it is shown what kind of messages you see in your stream. When creating a new stream, the stream with all open messages is shown by default. These are all messages that come in on the search. It is also possible to switch to messages on which an action has already been taken so that you go through the list of messages that have been responded to, already completed, etc.
Searching streams
Use the magnifying glass to search within the stream for a word, account name, etc. Once you enter a keyword, all messages will be displayed in chronological order. This also shows any grouped messages separately and also searches within the different statuses (replied, completed etc). If the message is not in open you can find it in the other statuses if you click on the speech bubble in the top left corner.
Sortering streams
With the arrow button in the stream you can change the sorting of the messages. By default, the newest message is shown at the top but it is possible for yourself (as you set this per user) to show the oldest messages first or to sort by PR value.
Adjusting streams
The stream settings can be found under the cogwheel next to the stream title. When you click on this you open the settings of your stream and can adjust them.
Adjust order of streams
You can easily customize the order of the streams. For example, on the right hand side you will find all the names of the streams aligned vertically. This is the place to change the order of the streams as well. Pick up a stream via the three horizontal bars and release the stream at the desired location. Changing the order is done for all users who have access to a stream.
Changing from a single to a multiview or vice versa is done with the following two buttons:
Responding to a message in a stream
From the overview it is possible to do different actions following a message. An overview of all possibilities and the structure of a Webcare message can be found in the article: What actions can I apply to a Webcare message?