With the integration between Spotler Message and Engage, the Campaign Module of Spotler Message can be embedded directly within Spotler Engage. This allows you to create, manage, and follow up on SMS and WhatsApp campaigns without switching between platforms.
What can I do with the Campaign Module?
Once the integration is enabled, the campaign functionality of Spotler Message becomes available within Spotler Engage. You can:
- Select WhatsApp templates
- Create SMS messages
- Select audiences via lists or integrations
- Schedule campaigns
- Send campaigns
Which audiences can I use?
The Campaign Module supports audiences from multiple integrations. Supported audience integrations include:
- Mail+ dynamic lists
- Activate audiences
- CRM lists
The available audiences depend on the integrations configured within your environment.
What happens when a customer replies?
Once a campaign is sent through Spotler Message, customer replies automatically appear in Spotler Engage. You can immediately continue the conversation from the inbox while maintaining full context and conversation history. This creates a seamless transition from outbound campaigns to one-to-one conversations.
Can I use my existing WhatsApp number?
Yes. The Campaign Module supports flexible channel configurations. The WhatsApp number used for campaigns can be:
- An existing number already active within Spotler Engage
- A number connected only to Spotler Message
This allows you to reuse your existing setup while also supporting new messaging use cases.
Does Spotler Message still handle message delivery?
Yes, although campaigns are initiated from Spotler Engage, message delivery is handled by Spotler Message. This means capabilities such as:
- Template management
- Delivery optimisation
- WhatsApp delivery
- SMS delivery
remain fully available.
Does the Campaign Module support rich messaging?
Yes, the Campaign Module supports more than standard text messages. Supported capabilities include:
- Interactive messages
- WhatsApp Flows
- Button-based messaging
Customer responses to these messages automatically return as conversations within Spotler Engage.