The integration between Spotler Engage and Spotler Message connects alerts, customer engagement, and messaging capabilities across both platforms.
Through this integration, you can use the Campaign Module of Spotler Message directly within Spotler Engage to create and manage SMS and WhatsApp campaigns. In addition, search query alerts configured in Engage can be delivered as real-time SMS notifications through Spotler Message.
This enables you to combine customer engagement, campaign management, messaging delivery, and alerts within a single workflow.
On this page, the following topics are covered:
- What does the integration between Spotler Engage and Spotler Message do?
- How do you enable the Spotler Engage integration with Spotler Message?
What does the integration between Spotler Engage and Spotler Message do?
After configuration, you can:
- Create and manage messaging campaigns from within Spotler Engage
- Receive SMS alerts for your search queries
Create and manage messaging campaigns from within Spotler Engage
The Campaign Module of Spotler Message can be embedded directly within Spotler Engage. This allows you to create, manage, and follow up on SMS and WhatsApp campaigns without switching between platforms.
You can select audiences, schedule campaigns, send messages, and continue customer conversations from within Engage.
How do I create messaging campaigns from within Spotler Engage?
Receive SMS alerts for your search queries
Search query alerts configured in Spotler Engage can be delivered as SMS notifications through Spotler Message.
By using a mail-to-SMS setup, email notifications generated by Engage are automatically converted into SMS alerts and delivered to the configured recipients.
How do I receive SMS alerts for my search queries?
How do you enable the Spotler Engage integration with Spotler Message?
To configure the integration between Spotler Engage and Spotler Message, the following requirements apply.
| Requirement | Description |
| Spotler Engage | You need access to Spotler Engage. |
| Spotler Message | You need access to Spotler Message. |
| Campaign Module integration | The Spotler Message Campaign Module must be enabled within Engage. |
| SMS alerts | A dedicated email-to-webhook Zap and SMS account are required. |
Step 1: Enable the Campaign Module integration
Contact your Spotler contact person to enable the Campaign Module integration between Spotler Engage and Spotler Message.
Step 2: Configure SMS alerts
If you would like to receive SMS alerts for search query matches, contact your Spotler contact person to configure the required setup.
What is the result?
After the integration is configured, you can create and manage SMS and WhatsApp campaigns directly from within Spotler Engage while leveraging the delivery, audience, and messaging capabilities of Spotler Message.
Customer responses automatically return to Engage, allowing you to seamlessly continue conversations after a campaign has been sent.
In addition, search query alerts can be delivered as real-time SMS notifications, ensuring important events are communicated immediately to the appropriate recipients.
This enables you to combine customer engagement, campaign management, messaging delivery, and alerts within a single integrated workflow.