You're trying to export a report to formats like PDF or Excel, but you encounter an error. How can this happen?
The file is too large.
Suppose you've created a report that includes images of your posts or messages on your account(s). In such cases, the file may become too large for exporting to PDF. Try exporting the individual data and messages separately.
For your information: The limit for messages in a PDF export is 100. However, for complex search queries, the time range for exporting may be too long, causing the system to abort the export, and the report won't be exported.
Tips & Tricks
Try downloading in an incognito window. It's possible that cookies and cache in your browser are blocking the download.
Attempt exporting to a different format. For example, does it work to export to Word or Excel?
If neither of the above options works, please contact our service desk. We're here to assist you!