OBI4wan is now Spotler NL. Did you miss the communications? Read more here.
Effortless collaboration, easy information retrieval, handy filters and more! Read the updates and developments of the past month here.
Kind regards,
Engin Karnaz - Product Owner Spotler NL (formerly OBI4wan)
New!
In Engage's webcare module, we've made some changes that make collaborating with your colleagues even easier! For instance, you will now no longer receive notifications about cases claimed by another user. Also, in read-only mode, you can read along with a colleague's conversation in real-time.
Good news about publishing! Previously, the link with Instagram made it impossible to retrieve engagement information. There is now a new connection that does make this possible. You will now also find this data in your statistics.
New in the monitoring module: the 'has' operator. This feature allows filtering on all kinds of data. For example, on posts with or without images, videos, reach, labels, hashtags and more. You can also now duplicate reports in the monitoring module. Useful when, for example, you want to compare the same data over different periods.
Want to let customers, visitors or your team know what's going on? With the new narrowcasting feature, it is now very easy to do so. When you create a report within the monitoring module, simply choose the narrowcasting option. Decide whether your report will be displayed horizontally or vertically, how often the screen will change and how long information will be displayed. Create the report, copy the public URL and in no time you have an automatically refreshed dashboard that you can share on a remote screen. Follow the instructions here: Narrowcasting.
There are all kinds of new developments for Aigent as well. It is now possible to apply filters in the conversation view. This makes with easier to find and compare information. Synchronising URLs has also become easier. Instead of one by one, you can now synchronise URLs in bulk. This saves a lot of time and also makes Aigent work faster!
Moreover, in addition to the tone of voice, it is now possible to define the number of sources the Aigent uses. Do you want the probability of the Aigent giving the answer to be as high as possible? Or do you want the probability of mixed information to be as low as possible? Decide for yourself what works best for you.
Coming up!
- Rebranding Spotler Engage
- Interactive graphs in Aigent analytics
- Default Global UTM
- Customise retention period of conversational data