In the July 2026 release of Spotler Engage, account selection in Webcare, service statistics, browser notifications, the chat widget, and the handling of sticker messages have been improved. No action is required from users.
This page covers the following topics:
What's new in July 2026?
| Release item | What changed | Why it matters |
| Average service level in Webcare Statistics | The service level chart now also shows the average over the selected period. | This lets you assess performance over the full period more quickly. |
| Improved account selection in Webcare | How favorite and default accounts work has been clarified, and an issue with default account selection has been fixed. | It is now clearer which account is used when replying to messages. |
| Preventing duplicate sending in the chat widget | Actions are temporarily disabled and a loading indicator appears while a message is being sent. | This prevents messages or media from being sent more than once. |
| Clearer browser notifications | Informational browser notifications are no longer displayed as error messages. | Users can better distinguish informational notifications from actual errors. |
| Support for Meta DM stickers | Spotler Engage is prepared for a change in how Meta processes sticker messages. | Sticker messages continue to be processed and displayed correctly. |
Highlighted changes
Average service level in Webcare Statistics
What changed?
The service level chart in Webcare Statistics now shows the average over the selected period. The average is calculated based on the configured date range and the selected grouping.
Who is this relevant for?
This change is relevant for users who monitor and compare Webcare response performance.
Why it matters
The period average makes it easier to assess overall performance without manually comparing individual data points.
Improved account selection in Webcare
What changed?
Account selection in Webcare has been clarified with additional explanation about favorite accounts. In addition, an issue has been fixed where the configured default account was not always applied correctly.
Who is this relevant for?
This change is relevant for users who reply to messages from a Webcare stream using multiple linked accounts.
Why it matters
The improved explanation makes it clearer which account is set as favorite or default. The fix ensures Spotler Engage correctly uses the selected default account.
Preventing duplicate sending in the chat widget
What changed?
The chat widget shows a loading indicator while a message or media file is being sent. Actions that would allow the same message to be sent again are temporarily disabled until sending is complete.
Who is this relevant for?
This change is relevant for visitors who send messages or media through the chat widget, and for agents who handle these conversations.
Why it matters
The loading indicator makes it visible that sending is in progress. Temporarily disabling actions prevents duplicate messages and media files in a conversation.
Full release notes
Webcare and reporting
- Webcare Statistics: the service level chart now shows the average over the selected period. Read more at Average service level in Webcare Statistics.
- Webcare account selection: the explanation of favorite accounts has been improved, and an issue with how the default account worked has been fixed. Read more at Improved account selection in Webcare.
Chat and notifications
- Chat widget: a loading indicator now appears while sending messages and media, and actions are temporarily disabled to prevent duplicate sending. Read more at Preventing duplicate sending in the chat widget.
- Browser notifications: informational notifications are now displayed as informational messages instead of error messages.
Channel compatibility
- Meta Direct Messages: Spotler Engage is prepared for a change by Meta, so sticker messages continue to be processed correctly and displayed in streams.