This release includes a new setting to turn off AI per environment, improvements to Media Monitor Insights and TikTok replies, several bug fixes and maintenance on the Facebook integration. Only the AI setting requires a choice on your part; no action is needed for any of the other changes.
- Turn AI on or off per environment: In Engage, AI functionality can now be turned off for the entire environment. The setting applies to AI in Media Monitor and Publishing. This is important for organisations that want to decide for themselves whether AI is used within their Engage environment, for example based on internal policy. If the setting is not turned off, AI functionality in Engage remains available as you are used to. See here how to turn AI on or off: How do I turn AI features on and off in Engage?
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Media Monitor Insights improvements (Beta): Media Monitor Insights is the module in Engage that lets you create analyses and ask questions about your monitoring results. The dashboard and conversations in Insights have been improved in terms of security, permissions, error handling, translations and usage limits. Read here how to use Insights: How do I use Insights in Media Monitor?
- Longer TikTok replies: The maximum number of characters for a TikTok reply in Engage has been increased from 150 to 1,200 characters. You can now give more complete answers without shortening a reply or splitting it across multiple messages. Read here how to use TikTok in Engage: How do I use TikTok in Engage?
Resolved issues
- Webcare statistics: the chart showing agents' online time incorrectly displayed "number of agents" as the unit. The chart now shows the correct unit of time.
- Chat window: the focus contrast has been improved, so the chat window better meets the WCAG accessibility guidelines.
Maintenance and stability
The Facebook integration has been upgraded so that it remains compatible. The software has been technically improved and the automated tests have been expanded.
| Release | What has changed | Why this matters |
| AI on or off per environment | AI functionality in Media Monitor, Publishing, Webcare and search queries can be turned off for the entire environment. AI is on by default. | You decide whether AI is used within your organisation. |
| Media Monitor Insights | Security, permissions, error handling, translations and usage limits of Insights have been improved. | This prepares Insights for availability to all customers. |
| TikTok replies | The maximum number of characters per reply goes from 150 to 1,200. | You can reply in more detail on TikTok from Engage. |
| Insights usage measurement | Usage of Insights is now measured. | This allows Engage to improve Insights in a targeted way. |
| Resolved issues | Issues resolved in the Webcare statistics, LinkedIn indexing and the focus contrast of the chat window. | You see the correct data and the chat window is more accessible. |
| Maintenance and stability | The Facebook Marketing API has been upgraded to version 26.0 and the software has been technically improved. | The Facebook integration keeps working and the software remains stable. |
Help Center
To keep the Help Center up to date, articles have been added or updated with new information. The following articles are new:
The following articles have been updated:
- How do I use Insights in Media Monitor?
- General settings
- How do I use TikTok in Engage?
- How do I use social listening to monitor conversations?
Summary
This release makes it possible to turn off AI per environment, prepares Media Monitor Insights for availability to all customers and increases the maximum length of TikTok replies to 1,200 characters. In addition, bug fixes and maintenance have been carried out. Only the AI setting requires an optional choice; for the other changes you do not need to do anything.