In this January and February 2025 release a couple of bug fixes and optimizations.
Media Monitor
Customisable newsletter subject lines in Media Monitor
You can now fully customise the subject lines of Media Monitor newsletters. This update allows you to align subject lines with their branding, improving relevance and engagement (Settings > General).
Webcare
User status indicator
It will be visually clear to agents whether the chat user is online or not.
LiveChat widget now fully WCAG 2.2 AA & CSP compliant
We have successfully rolled out our LiveChat widget, which is now fully compliant with WCAG 2.2 AA accessibility standards and CSP (Content Security Policy) requirements, making it more secure and accessible for all users.
WhatsApp conversation claim improvement
WhatsApp conversations will stay claimed even when replying.
Publishing
Feedback on adding attachment on creating post
Users can easily identify which specific attachment does not meet platform-specific requirements when uploading media in the publishing module.
Right mouse button is available on MAC
You can use right mouse button on MACs without issues.
Platform sync improvement
The calendar will no longer be cluttered with retweets and quote tweets.
Improvement and bug fix post edit
You will be able to schedule your posts for multiple dates. And we fixed the edit panel closing after clicking outside the date picker. Selecting dates will work as expected.
Bug fixes
- Chat widget color issue. The color is now correctly applied to the chat widget.
- Error when running new chat widget after old one. There is no problem migrating to the new chat widget.
- Fixed adding shortened links in Livechat/WhatsApp conversations.
- In the Media Monitor there was a bug with filters in the dashboard. When the state of filters was changed, they tend to disappear. This has been resolved.