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Product Update June 2025

Highlighted features

AI Query builder

In this product update we’re excited to unveil the AI Query builder, a powerful new feature designed directly in response to feedback from our users. 

Setting up queries in Media Monitor can be been a challenge, especially for those unfamiliar with Boolean logic or less technically inclined. Many users had to rely on our Support team to get started. With the AI Query builder, you can now generate complex queries by simply describing what you are looking for in natural language. 

Just click the AI Query builder button, type in your topic, and let our AI do the heavy lifting. Reducing manual setup, while making insights more accessible than ever.

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Want to learn more about the AI Query builder? 

➡️Article: Dashboard Media Monitor

➡️Step-by-step guide: Assistance with search queries using the AI Query Builder

Full release notes

Improvements

  • Reliable TikTok data inflow: A new fallback mechanism ensures no TikTok messages are lost. Even if webhooks fail, all data will still reach Webcare.

  • Reply to TikTok messages: You can now respond directly to comments and posts on your TikTok content from within Webcare.

  • TikTok in Webcare statistics: TikTok interactions are now included in your Webcare reports, offering a complete view of your social performance.

  • LinkedIn webhook reliability: We’ve improved how Engage handles LinkedIn webhook subscriptions by following LinkedIn’s recommended delay for new tokens. This ensures more reliable delivery of LinkedIn notifications.

  • TikTok invalid account alerts: Users can now receive email notifications when their TikTok account becomes invalid (if enabled), helping them quickly reconnect and stay active.

  • TikTok CRM integration: You can now link TikTok accounts to CRM contacts in Engage, enabling a unified view of customer interactions across all platforms.

  • TikTok video player in Webcare: TikTok videos are now displayed with the official TikTok embedded player, so you can view them directly within Webcare.

  • TikTok in Media Monitor: Monitor and analyse TikTok posts in Media Monitor alongside other social channels for a more complete and competitive overview.

  • Enhanced SDK feedback: Advanced users using the SDK will now receive notifications when their Pusher connection drops, reducing the risk of unnoticed message failures.

  • Reach metric fix for Instagram & LinkedIn: Reach data now displays correctly for posts on Instagram and LinkedIn, providing accurate audience visibility metrics.

  • Improved mobile experience: Common actions such as “complete” and “mark as spam” are now directly accessible in the mobile view

Bug fixes

  • Sent-out KTO messages via WhatsApp are now visible in the stream.
  • Fixed a bug where the wrong language version of a multi-template message sometimes showed in the stream (the correct version was still sent).
  • Improved the model and prompt of the AI Query Builder to deliver more relevant and accurate suggestions.
  • Charts now render correctly inside filter modals in public-facing reports.
  • Empty white space in mobile views has been resolved, providing a cleaner layout and better usability.
  • The KTO logic has been moved to a separate package, improving build times and maintainability by reducing code entanglement within the API solution.
  • A visual bug causing certain widgets to display as empty or stuck in a loading state has been fixed. Narrowcast widgets with only one message will now render correctly and consistently.