Welcome to the Help Center!
FAQ's
Frequently asked questions about the Webcare tab in Spotler Engage.
- How does comments from Facebook Ads work?
- How to create a new stream?
- What actions can I apply to a Webcare message?
- What does the clock icon mean next to the date of a message in Webcare?
- FAQ's about Webcare statistics
- How to retain filters in Statistics
- How to lookup a message ID?
- How to add notes?
- Why don't I see a post or article reflected in a stream?
- Why is the text different on the screen than what the agent types correctly?
- What can I do to prevent my browser slowing down and crashing?
- How can I whitelist VPN & Citrix - API calls?
- How can I exclude spam messages in a stream?
- How can I adjust the status and business hours of my WhatsApp number?
- What can I set in the opening hours in a stream?
- How to handle Live Chat Messages in Webcare?
- How do I monitor comments of a Facebook post?
- What is the difference in a message view between Conversations and Separate?
- How to create a WhatsApp template?
- How to Respond to Instagram Direct Messages (DM's)
- Why is it not possible to reply to Facebook private messages after 7 days?
- How do I set up (browser) notifications?